Privacy Policy
Your privacy and data security are our top priorities. Learn how we protect your information.
Effective Date: 31st January 2025
Table of Contents
VacHome ("we", "our", "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines our approach to handling personal and sensitive personal data in compliance with the applicable laws in India, including:
- Section 43A of the Information Technology Act, 2000
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules")
- Information Technology (Intermediaries Guidelines) Rules, 2011
By using our services, mobile application, website (www.vachome.in), or by otherwise sharing your information with us, you agree to the terms of this Privacy Policy.
1. Collection of Personal and Sensitive Data
VacHome may collect the following types of personal and sensitive personal information:
- Full name, gender, date of birth, and contact details
- Residential address, PIN code, location coordinates (with consent)
- Vaccination history, medical records, allergies, comorbidities, pregnancy status
- Consent documents, Aadhaar or government ID (if voluntarily submitted)
- Payment information, including UPI/transaction IDs (no card storage)
- Feedback, support interactions, survey responses
You may provide this information during:
- Registration or account creation
- Booking and managing vaccination appointments
- Customer support interaction or submitting feedback
2. Purpose of Data Collection
Your data is collected for the following purposes:
- Booking and confirming home vaccination appointments
- Medical screening and eligibility assessment
- Issuance of digital vaccination records
- Reminders and alerts for upcoming or overdue doses
- Providing customer support and AEFI (adverse event) response
- Compliance with regulatory obligations and law enforcement
- Personalizing your experience and improving services
3. Consent for Collection and Use
By accessing VacHome services, you consent to the collection, storage, processing, and sharing of your personal and sensitive information in accordance with this policy. You may choose to withhold certain data, but doing so may limit our ability to provide services.
4. Disclosure and Sharing
VacHome does not sell or share your personal data with unaffiliated third parties for marketing purposes.
We may disclose data:
- To our internal teams for service delivery and quality control
- With contracted third parties (e.g. logistics, cloud providers, payment gateways) under strict confidentiality agreements
- To public health authorities in compliance with law (e.g., for AEFI reporting, outbreak investigation)
- To law enforcement upon lawful request
5. Data Security and Retention
VacHome uses industry-standard security protocols including:
- Encryption of data in transit and at rest
- Role-based access controls
- Secure authentication and session management
- Regular security audits
Personal data is retained:
- For as long as the user account is active
- For a minimum of 30 years for immunization records
- As required by applicable law for tax, legal, or regulatory purposes
We ensure secure disposal using appropriate methods (e.g., wiping, shredding).
6. Transfer of Data Outside India
Your data may be stored or processed in servers outside India if necessary for our operations. Such transfers are performed only with your consent and under contractual safeguards that ensure compliance with Indian laws.
7. User Rights
You have the right to:
- Access and review your personal data
- Request corrections to your data
- Withdraw consent to processing (with service limitations)
- Request data deletion (except where retention is mandated)
Requests may be sent to: vachome.in@gmail.com
9. Children's Privacy
Vaccination bookings for minors must be completed by a parent or guardian. We do not knowingly collect data directly from children under 18.
10. Changes to Privacy Policy
This policy may be updated periodically. Major changes will be notified to users via email or platform notices. The latest version will be posted at www.vachome.in/privacy.
11. Contact Us / Grievance Officer
If you have concerns, grievances, or requests related to your privacy: